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Technical Support FAQ’s for Remote Learning2021-08-19T07:25:02-07:00

Technical Support FAQ’s for Remote Learning

I’m unable to log in!2022-09-20T22:40:20-07:00

This is easily fixed – Make sure you haven’t overlooked anything (is the caps lock key on perhaps?). Your password may have expired, or your account may have been locked due to too many unsuccessful login attempts. Contact your school administrator who should be able to reinstate any user rights or reset your password!

My screen went blue/black!2022-09-20T22:53:45-07:00

While you might assume your PC is no longer working, a simple restart will normally correct the problem. Hold down the power button until the computer turns off and wait 15 seconds before trying to turn the computer back on. This problem is usually related a dead battery or to hardware or a driver that is not working correctly. It usually happens after your system installs new updates or you install a new piece of hardware or driver. If that does not resolve the issue, contact your school administrator. It’s helpful to tell your them what you did just before the error occurred, then they can undo it or diagnose the problem.

I deleted some important files by accident!2022-09-20T22:38:10-07:00

The first step is to check the recycle bin on your computer. Files can be restored by locating the deleted file, right click, and select the “Restore” option. If you cannot locate the deleted file in your recycle bin, contact your school administrator for assistance.

I just closed my document without saving!2022-09-20T22:49:29-07:00

If you have Auto-Recover or Auto-Save options enabled in Microsoft Office or Google Docs/Sheets, then there are some easy steps to recover your work. If not, you can also search for Word backup files by clicking “open”, “computer” and then browsing to the folder where the file was last saved. You may also be able to find your file by performing a search on your computer for temporary files with a .tmp file extension or a ~ prefix.

My computer is running too slowly!2022-09-20T22:48:36-07:00

This could be a simple fix – Are you running multiple programs at once? Scheduled system scans or updates can also cause slow performance. A good IT Support partner will handle all of your scans and updates for you automatically, outside office hours. The slowness could also be caused by viruses and malware. In that case, disconnect from any networks and contact your school administrator.

My computer just shut down unexpectedly!2022-09-20T22:55:48-07:00

This could be related to overheating. Check your computer for dust, and make sure it is in a cool and ventilated place. If this is not the issue, there might be an issue with a recently installed application or software update. Hold down the power button to make sure the device is completely turned off, give it approximately 15 seconds, and try to restart the computer.

Another issue might be low battery. If your computer is a laptop and will not power back on, plug it in to the charger and allow it to charge for a reasonable period of time. If the device will still not power back on, contact your school administrator.

I can’t print anything!2022-09-20T22:46:30-07:00

Check that your printer is turned on, has paper, has ink/toner, paper in the correct tray. Next, check to see if an error message on the printer or one showing on your computer. If there is an error message present, a simple search of that code on a major search engine will typically yield a solution. If it’s not an obvious issue, there may be a connection problem – the printer is probably not connected to the network properly in which case you will need to search online how to connect your device to the internet. You can also reach out to your school administrator for assistance.

My internet is really slow!2022-09-20T22:37:00-07:00

If you’re connecting wirelessly, then the location may be the problem. The signal is not necessarily strong in all corners of your home or the building you’re in. Similarly, you could just be too far away from the router.

You might also need to clear the temporary internet files and reboot your computer. For instructions on how to clear your temporary internet files on a Windows computer, click here. For a Google Chromebook, click here. For a Macbook, click here.

I keep losing access to the wireless network!2022-09-20T22:54:45-07:00

This could be due to an overloaded router. Contact your Internet Service Provider (Cox, Century Link, or similar) and explain the problem. They should be able to help you troubleshoot the issue.

I am having issues with Google Meets!2022-09-20T22:45:32-07:00

For assistance with Google Meets and fixing live streaming issues, click here.

I am having Issues editing Google Docs, Sheets, or Slides!2022-09-20T22:35:52-07:00

For assistance with Google Meets and fixing live streaming issues, click here.

I can’t open a Google file or folder!2022-09-20T22:52:50-07:00

For assistance with Google Meets and fixing live streaming issues, click here.

How to contribute?

You may fill out and print this tax credit form. You will then need to mail the form to our school’s address on the form.

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